Appointment Policies

We are a small, boutique salon, dedicated to creating the best manicures and pedicures in the world.

 

 How to book

New clients or existing clients who are looking for a “once in a while appointment” are more than welcome to book and purchase the appointment online.
Our regular clients with regular appointments do receive priority booking (2-4 weeks in advance) and they are welcomed to book at the salon at the end of their service.
Once our regular clients are booked into their preferred spots we then make the rest of the appointments available online and they are “up for grabs” about 2 weeks in advance. If you don’t see anything available please text us (number below).

Cancellations

Cancellation fee equal of 25% of the value of the service will be charged for all cancelled bookings unless the same service is is changed to an earlier date (if available)
Cancelling with less than 48 hours notice- 50% cancellation fee will be charged.
If you have purchased the service online you will be refunded the full amount minus the cancellation fee (25%, 50%+tax respectively).

Please don’t book/purchase appointments if you think this policy is ridiculous. We do agree that the policy is a bit “much” but sadly, we have no choice but to implement it in order to pay employees and stay in business.

In return, we promise to take your appointment time seriously and be on time. In case of any true emergencies and we have to cancel your appointment with less then 48 hours notice- you will receive a full refund and your next appointment will be 50% OFF.

How to change a booking to earlier time

If you have an existing appointment and you would like to come earlier, please call/text us and we can move your appointment (if available) to avoid the 25% cancellation fee.

 

To cancel an appointment please call us or text  647-878-5156. No cancellation emails please.

 

Late Arrivals

The time that you schedule at Polished is reserved for you alone. We’re very prompt, and never over-book or double-book clients. To keep on schedule, your appointment will begin and end on time. We’re rarely able to accommodate clients who arrive in excess of 15 minutes late, or add additional services to a scheduled appointment.

 

Guests / Children

Our space is very small and although we would love to meet your friends or children, unfortunately we don’t have the capacity for the extra crowd.

Cell phones

Please keep your phone stored away with ringer on low during your manicure and brow appointments (unless you are an emergency doctor- on call, because lives matter more then a manicure, or even eyebrows, clearly).

No tipping

Yes, we mean exactly that. The price includes quality service. Quality service is what you are paying for. If you would like to show your appreciation we would love a good review somewhere on the inter-webs or simply- pay it forward. We believe in Karma. If you feel extra generous please consider donating to a charity that we support and that is very close to our heart called 112 Carlotta Galgos (click on link to learn more).

Contraindications (do not book if…)

Please understand that we can only work on healthy skin and nails.  We are not medical professionals and cannot diagnose or suggest treatment. If something looks “off” and skin or nail looks unhealthy we have to refuse the service.  Although we practice “universal precautions” the Health Department clearly states that we cannot service clients who have skin conditions that might be transferable to others like fungal infections or warts. Also for our, and other client’s protection we can’t work on areas that have open cuts or infections.

Although our work is quite impressive we don’t actually perform magic, so please have realistic expectations.
This especially applies to brows. If you have pencil thin brows we cannot make them thicker or “move” one, so they are even. If the hair does not grow, we cannot make it grow. It’s disappointing, we know. We are very sorry about that.

 


 

Questions? Call Us or Text Us

647-878-5156