Appointment & Salon Policies
A private studio dedicated to creating the best manicures and pedicures in the world.
How to book
New clients or occasional clients– you can now book online
Currently I’m quite booked with regular clients/standing appointments but when I have availability I post the appointments here. Regular clients with ongoing pre-paid memberships receive priority booking so I only can book new or occasional clients current week/7 days in advance max.
Not all services are available online. Gel polish manicures, as they require maintenance or removal I can only book internally depending on availability.
As wonderful as online booking is- it’s not perfect. Sometimes not all the appointments are visible, so if you don’t see anything available or what you normally book is not available online (occasional clients) please text me 647-878-5156.
I work Monday-Friday 9am-6pm (weekends/statutory holidays off) and I usually reply at the end of the workday so please have patience!
** Please book appointments only for yourself. Please do not book for your family/friends. If your family/friends are interested in my services please ask them to contact me directly.
Clients with MEMBERSHIPS can pre-book to 1 month in advance. Ask me for details.
Cancelling/changing last minute bookings results in 50% cancellation fee.
To cancel appointment please call or text 647-878-5156. No cancellation emails please.
Please come in 5 minutes before your scheduled time, so we can start on time. Finding parking downtown Oakville can be somewhat challenging so please account for that.
The time that you schedule with me is reserved for you alone. I’m very prompt, and never over-book or double-book clients. To keep on schedule, your appointment will begin and end on time. By being late you are disrespecting my time and the time of clients that are booked after you.
Please note: I am rarely able to accommodate clients who arrive in excess of 15 minutes late.
The studio space is small and although I would love to meet your friends or children, unfortunately there is no capacity for the extra crowd.
Please keep your phone stored away with ringer on low during your appointments (unless you are an emergency doctor- on call, because lives matter more then a manicure, or even eyebrows, clearly).
The prices of my services include quality service. Quality service is what you are paying for. If you would like to show your appreciation I would love a good review somewhere on the inter-webs or simply- pay it forward. I believe in Karma. If you feel extra generous please consider donating to a charity that I support and that is very close to my heart called 112 Carlotta Galgos (click on link to learn more).
Contraindications (do not book if…)
Please understand that I can only work on healthy skin and nails. I am not a medical professional and cannot diagnose or suggest treatment. If something looks “off” and the skin/nail looks unhealthy I have to refuse the service. Although I practice “universal precautions” the Health Department clearly states that salons cannot service clients who have skin conditions that might be transferable to others like fungal infections or warts. So for our, and other client’s protection we can’t work on areas that have open cuts or infection.
Although my work is quite impressive I don’t actually perform magic, so please have realistic expectations.
This especially applies to brows. If you have pencil thin brows I cannot make them thicker or “move” one, so they are even. If the hair does not grow, we cannot make it grow. It’s disappointing, I know. I am very sorry about that.