Appointment & Salon Policies
A private studio dedicated to creating the best manicures and pedicures in the world.
How to book
New clients or occasional clients– Please fill out THIS FORM
As I work without a receptionist the form allows me to have all information I need in one place without back and fort texting or phone tag (saving both of us precious time).
I work Monday-Friday 9am-6pm (weekends/statutory holidays off) and I usually reply at the end of the workday so please have patience!
Please note that depending on my current client roster I might not have available appointments but I will reply non the less 🙂
I kindly ask new clients to pre-pay for their service in order for me to hold that time for them. I send a detailed invoice that can be paid by credit card. Please note that the appointment is not booked until the invoice is paid. Once the invoice is paid you will receive a booking confirmation email.
** Please book appointments only for yourself. Please do not book for your family/friends. If your family/friends are interested in my services please ask them to contact me directly.
Current clients (aka. “regulars”) with regular bi-weekly and monthly appointments do receive priority booking and they are welcomed to book at the salon at the end of their service up to 2 weeks (nails) and 1 month (pedicures) in advance.
Clients with MEMBERSHIPS can book up to 1 month in advance. Ask me for details.
Cancelling/changing with less than 2 business days notice will result in 50% cancellation fee. Clients with multiple cancellations/changes will be ask to call and book last minute (current day only).
To cancel appointment please call us or text 647-878-5156. No cancellation emails please.
Please come in 5 minutes before your scheduled time, so we can start on time. Finding parking downtown Oakville can be somewhat challenging so please account for that.
The time that you schedule with me is reserved for you alone. I’m very prompt, and never over-book or double-book clients. To keep on schedule, your appointment will begin and end on time. By being late you are disrespecting my time and the time of clients that are booked after you.
Please note: I am rarely able to accommodate clients who arrive in excess of 15 minutes late.
The studio space is very small and although I would love to meet your friends or children, unfortunately there is no capacity for the extra crowd.
Please keep your phone stored away with ringer on low during your appointments (unless you are an emergency doctor- on call, because lives matter more then a manicure, or even eyebrows, clearly).
The prices of my services include quality service. Quality service is what you are paying for. If you would like to show your appreciation I would love a good review somewhere on the inter-webs or simply- pay it forward. I believe in Karma. If you feel extra generous please consider donating to a charity that I support and that is very close to my heart called 112 Carlotta Galgos (click on link to learn more).
Contraindications (do not book if…)
Gel Polish Manicures require a little bit of maintenance, like wearing gloves when doing dishes and using treatment oil twice a day for example. For the optimal look and health of the nails the gel polish needs to be removed or replaced after 2 weeks. The Gel Polish manicures are designed to make your nails look better and not something you get done so “you don’t have to worry about them”.
If you are planning on treating your nails as tools, don’t have time to apply oil 2 times a day (which takes literally 20 seconds) and don’t have time to maintain them on a regular bases (approx. every 2 weeks) Gel Polish manicures might not be something that I would recommend.
Please understand that I can only work on healthy skin and nails. I am not a medical professional and cannot diagnose or suggest treatment. If something looks “off” and the skin/nail looks unhealthy I have to refuse the service. Although I practice “universal precautions” the Health Department clearly states that salons cannot service clients who have skin conditions that might be transferable to others like fungal infections or warts. So for our, and other client’s protection we can’t work on areas that have open cuts or infections.
Although my work is quite impressive I don’t actually perform magic, so please have realistic expectations.
This especially applies to brows. If you have pencil thin brows I cannot make them thicker or “move” one, so they are even. If the hair does not grow, we cannot make it grow. It’s disappointing, I know. I am very sorry about that.